Information Collection and Use
Chilli Websites explicitly asks when we need information that personally identifies you (“Personal Information”). Your personal information is used to create your personal access to our products and services, and to contact you in the course of using this product. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by Chilli Websites may be used to tailor this web site or any requested email communications, and to display information that is more relevant to you. Chilli Websites also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Chilli Websites make any personal information about an individual user available to anyone.
Your email address is used to only send you information that you have requested. As part of your use of our products and services, Chilli Websites allows you to elect to receive, or not receive, certain information from Chilli Websites. Chilli Websites adheres strictly to permission-based email policy. Except as mentioned above, Chilli Websites will not send you unsolicited email information, commercial offers or advertisements. Chilli Websites will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms nor will Chilli Websites use customer contact lists for our own marketing purposes. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled automatically and instantly and no further communications will be sent to users who have stated that they do not wish to receive the specified information.
Subscriber Lists, Content and Reports
Chilli Websites ensures that all subscriber lists, email and web site content and reports remain private and confidential. Chilli Websites may scan the content of your campaigns to ensure it complies with our Terms of Service – to protect against defamatory, inaccurate, abusive, obscene, profane, or threatening material that is racially or ethnically offensive. Chilli Websites will not sell, rent, loan or invite external access to a customer’s contact lists. Nor will Chilli Websites themselves use customer’s contact lists for any purpose.
Communications from the Site
Special Offers and Updates
We send all new users a welcoming email to verify their new account and confirm their password and username. Established users will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.
All invoicing is automatically generated and sent via email. Customers must provide an active email address and cannot unsubscribe from this. It is the Customer’s responsibility to ensure the Customer’s contact details (particularly email address) are current and accurate in “My Profile” for this purpose or their web site and/or additional services may be terminated without the Customer receiving the notifications (see our Terms of Service for more details on notifications and termination of accounts) .
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis via email or phone to provide requested services and in regards to issues relating to their account.
Web site Usage Information
We use your IP address to help diagnose problems with our server, and to administer our Web site. We do not link your IP address to any personally identifiable information. We use tracking information to determine which areas our site users visit based on traffic to those areas. Chilli Websites does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative web site for you.
Chilli Websites subleases the latest server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These controls mean that information about the identity and preferences of individual members is never accessible to anyone outside Chilli Websites. We will maintain safeguards to protect the security of these servers and your personally identifiable information.
Contacting Chilli Websites about Privacy
If you have any questions about our privacy statement, the information we have collected from you online, the practices of this site, or your dealings with this web site, please contact:
126 Grandview Drive, Newport NSW 2106 Australia
Get In Touch
We would love to hear from you. Fill in the contact form below or give us a call on (02) 9973 4146